Reference

Terms and Conditions That Cover Your Account

These terms set out what you agree to when you open and use your dian4d login account — covering how your wallet connects, how transactions through DANA, OVO, and GoPay are handled, and what both sides are responsible for.

DANA, OVO, GoPay acceptedAccount-level termsIndonesia-applicable rulesWallet & withdrawal scopeContact path included
dian4d login Terms and Conditions That Cover Your Account
KEAMANAN DAN TRANSPARANSI

How We Handle Your Account and Data

Your account data — including wallet details for DANA, OVO, and GoPay — is stored with access controls in place. We do not share your personal payment information with third parties outside of what is needed to process your transaction. Here is what that looks like in practice: your account activity, including login history and wallet changes, is logged and available to you on request.

Data Retention

We keep your account records for as long as your account is active and for a period after closure as required by applicable rules. You can request a summary of what we hold.

Account Security

Each login session is tied to your registered credentials. If you notice unfamiliar activity — a wallet change or an unrecognised login — report it via live chat so we can act on your account immediately.

Cookies and Session Data

We use session cookies to keep your account active while you browse the lobby. These are not used to build advertising profiles. You can clear them from your mobile browser settings at any time.

Requesting Changes

To update your registered e-wallet — for example, switching from OVO to GoPay as your withdrawal destination — contact support with your account ID and the verification step they request.

HUBUNGI TIM KAMI

How to Reach Us About These Terms

Team online

Live Chat

Open the chat icon from any page on your account dashboard. Our team handles terms queries, account-access questions, and wallet verification concerns around the clock.

Email Support

Send your question to our support address listed in the account help section. Useful for formal requests, written records of terms disputes, or wallet-linking documentation.

Account Help Centre

The help centre in your account settings covers common terms questions — from how DANA withdrawals are verified to what happens when an account is flagged for review.

Your Questions on These Terms, Answered

These answers cover the terms questions we see most often — from how updates work to what you can request about your own account data.

We post updates directly on this page. Continuing to use your account after a change is posted means you accept the updated terms. Check this page if you want to review the current version.

Yes. Contact support via live chat or email with your account ID. We will confirm what records we hold — including login history and wallet transaction logs — within a reasonable timeframe.

You have the right to close your account before the updated terms take effect. Reach out to support, settle any pending withdrawal to your DANA or OVO wallet, and request account closure in writing.

The core account terms apply equally across all supported e-wallets. Individual transaction conditions — such as processing steps for each wallet — are described in the payment section of your account settings.

Access and eligibility depend on the laws of your region in Indonesia. Where local law sets conditions that differ from these terms, local law takes priority. We do not make eligibility decisions for you.

Use live chat for urgent issues — such as an unauthorised wallet change or a disputed transaction. For formal disputes, email support with your account ID and a clear description so we can log and respond to it properly.